3784094 - Verifying account fails when enabling SAML SSO with custom IDP in SAP Analytics Cloud (SAC)

• An error occurs immediately after selecting Verify Account while enabling SAML SSO with a custom identity provider in SAC; no verification pop-up opens.
• SAC error message: Sorry, we’ve encountered an error during the account verification setup. Please try again later.
• Developer tools error:
  uploadIdPMetadata failed with 404 status
  HTTP status 500

• SAP Analytics Cloud (Enterprise) 2026.8.16

1. Configure a custom SAML identity provider for sac following the standard enablement procedure.
   Enable a Custom SAML Identity Provider (Legacy Custom IdP) | SAP Help Portal 
2. Upload the identity provider metadata and proceed to the verification step.
3. Click Verify Account.
4. Observe that no verification pop-up appears and the errors are shown:
   Sorry, we’ve encountered an error during the account verification setup. Please try again later.

This case is currently under investigation by development group.

This case is currently under investigation by development group.

• Enable a Custom SAML Identity Provider (Legacy Custom IdP) | Help Portal
• 0002692774 - SAML self-service fails verifying the account with the custom identity provider in SAP Analytics Cloud
• 0002833096 - Verify account with Custom SAML IDP fails in SAP Analytics Cloud (SAC)
• 0002280022 - How to collect a HTTP archive (HAR) file and Console Log file in SAP Analytics Cloud

sac, saml sso, verify account, custom idp, identity provider, ias metadata, metadata upload, uploadIdPMetadata failed with 404 status, status 500, account verification setup error, developer tools error, no popup, enable custom saml, legacy custom idp , KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem