3784156 - Long text not transferred to incident after SP21 upgrade when creating via gui help -> create support message, SAP solution manager

After upgrading the system to SAP Solution Manager SPS 21, the long text entered in the managed system is not transferred to the incident when an end user uses SAPGUI → Help → Create Support Message. The incident is created, but the description/long text is not visible.

• Product: SAP Solution Manager
• Service Desk / Incident Management

solution manager, sm_crm, help create support message, long text missing, description not visible, incident creation, managed system, upgrade sps21, sps07, text type, su99, su01, suso, html text, plain text configuration , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem