SAP Knowledge Base Article - Public

3784353 - Certificate expiration notifications received for deleted SAP Build Work Zone tenant

Symptom

Admins receive repeated automated emails about expired certificates from Work Zone. Notifications reference an expiring SAML trusted IDP certificate for a tenant that was already deleted. Error message observed when following links from the e-mail: “404 Not Found: Requested route does not exist.”

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP Build Work Zone Advanced Edition
  • SAP SuccessFactors Work Zone

Cause

The tenant was decommissioned by deleting the subscription directly. The backend company/tenant record remained active, which continued to send automated certificate expiration notifications.

Resolution

  1. Verify in the BTP cockpit whether the Work Zone subscription was deleted.
  2. If the tenant is no longer needed and the subscription still exists, delete the SAP Build Work Zone subscription to perform formal offboarding.
    • Note: this is irreversible and removes tenant data.
  3. If the subscription was already deleted but emails still arrive, create a support case for Work Zone (component LOD-SF-SWZ-AUT) requesting deactivation of the tenant/company record. Make sure you include the following details in the case creation:
    • Attach the e-mail notification in .EML format.
    • Provide Work Zone deleted instance details (URL and subaccount).
    • Written approval for backend deactivation.

Note: Product Support - review internal memo.

See Also

  • KBA 3556402 - Updating Expired Certificate for SAP Build Work Zone, advanced edition
  • KBA 2149827 - How to deactivate user accounts in SAP Jam or SAP Work Zone
  • KBA 3605463 - Error message: "No client with requested id: sb-workzone.rt-approuter!t3664" for SAP Work Zone Standard Edition

Keywords

certificate expiry emails, expired certificate notification, deleted tenant, orphaned tenant record, decommissioned subscription, offboarding, btp cockpit, instances and subscriptions, stop notifications, 404 not found, route does not exist, deactivate, sb-workzone.rt-approuter,No client with requested id, certificate email, SAML trusted IDP certificate, orphaned tenant , KBA , LOD-SF-SWZ-AUT , User Authentication Issues , Problem

Product

SAP SuccessFactors Work Zone all versions

Attachments

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