SAP Knowledge Base Article - Preview

3784376 - DocuSign integration authentication fails with error - SmartRecruiters

Symptom

When attempting to authenticate or connect the DocuSign integration from Apps & Integrations in SmartRecruiters, the following error message is displayed: "Insufficient permissions on provided Docusign account. Required permissions: apiAccountWideAccess, allowSendOnBehalfOf. The authenticating user must also have a default Docusign account set".

As a result, the authentication process cannot be completed and the integration remains disconnected.

Notes:

  • Some of the links below will redirect you to the SmartRecruiters Help Center, which is hosted and maintained by SmartRecruiters. The content, security, and privacy practices of that portal are governed by SmartRecruiters’ terms and policies.
  • To access content on the SmartRecruiters Help Center, you must be authenticated and logged in with a valid SmartRecruiters user account. For more information how to access SmartRecruiters Help Center, refer to 3718125.


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Environment

SmartRecruiters for SAP SuccessFactors

Product

SmartRecruiters for SAP SuccessFactors all versions

Keywords

SmartRecruiters, DocuSign, Apps & Integrations, authentication error, insufficient permissions, apiAccountWideAccess, allowSendOnBehalfOf, default DocuSign account, DocuSign Admin, integration setup, integration authentication, DocuSign permissions, DocuSign account configuration, DocuSign integration, SmartRecruiters DocuSign integration.
, KBA , MNA-SR-INT-APP , 3rd Party Application Integration , Problem

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