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3784387 - CPM connection fails with error "No ICM Cache is found for user"

Symptom

  • Testing the connection from Cloud Print Manager for Pull Integration fails with error "Connection Test Failed".
  • Error message "No ICM Cache is found for user" can be seen in the CPM logs.


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Environment

  • SAP S/4HANA Cloud Public Edition
  • SAP S/4HANA Cloud Private Edition
  • SAP S/4HANA
  • SAP S/4HANA FOUNDATION
  • SAP ERP
  • ABAP Platform
  • SAP NetWeaver
  • SAP ERP Central Component
  • SAP Solution Manager

Product

ABAP platform all versions ; SAP Business Technology Platform all versions ; SAP ERP Central Component all versions ; SAP ERP all versions ; SAP NetWeaver all versions ; SAP S/4HANA Cloud Private Edition all versions ; SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA all versions ; SAP S/4HANA foundation all versions ; SAP Solution Manager all versions

Keywords

Cloud Print Manager for Pull Integration, CPM, CPM FOR PI, No ICM cache is found for user, ICM cache, SMICM, HTTP Port Inactive, HTTP service, Print Queue, Connection Test Failed, api_cloud_print_pull_srv , KBA , BC-CCM-PRN-OM-PM , S/4HANA Output Management Print Manager , Problem

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