3784537 - Warning message 'Complete all required steps in the previous phase and select 'Finish' to unlock this phase.'

Symptom

You want to skip optional case step but encountered the warning message 'Complete all required steps in the previous phase and select 'Finish' to unlock this phase.'.

Environment

SAP Service Cloud Version 2

Keywords

case flow, optional steps, skip step, finish button, phase locking, mandatory step, case management , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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