3784759 - Unable to Re-Select the Original Customer Invoice Template After Changing the Template in Edit Output Settings

After selecting a different customer invoice template in Edit Output Settings, the originally determined customer invoice template is no longer displayed in the Template Name dropdown list and cannot be selected again.

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Navigate to the Invoice Documents view.
3. Under Common Tasks, choose New Manual Invoice.
4. Create a manual customer invoice.
5. Open Edit Output Settings.
6. In the Template Name field, note the default template (for example, ABC).
7. Select a different customer invoice template (for example, XYZ) and apply the changes.
8. Open the Template Name dropdown again and attempt to reselect the original default template (ABC).

Result: The original default template (ABC) no longer appears in the Template Name list and cannot be selected.

This is standard system behavior. Once a different output template is selected and the changes are applied, the originally determined default template is no longer available for selection within the same output history instance.

To use the originally determined default template again cancel the Document and create a new Document. The system will re-determine and assign the default template based on the configured output rules.

Alternatively, continue using one of the templates that remains available in the current output history.

If you would like this behavior to be changed, you can submit an enhancement request through the Continuous Influence – SAP Business ByDesign program.

Continuous Influence – Business ByDesign

Customer Invoice; Invoice Documents; Edit Output Settings; Output History; Default Template Determination , KBA , SRD-CRM-INV , Customer Invoicing , How To