3784929 - Standard Fields Set Available for KPI Cards in Service Order Entity

Symptom

When creating a KPI Card, you notice that there is a restricted list of fields displayed, and would like to understand if this is a designed behavior.

Environment

SAP Service Cloud Version 2.

Resolution

This would be a designed behavior, as for now, only the specific set of fields below are allowed to be added for a KPI card created for the Service Order entity:

Service Order Type
Priority
Status
Credit Status
Rejection Code

Only these fields will be shown in the KPI Field dropdown if they are marked visible in the advanced filter of the Service Orders work list, hence, any other field added to the advanced filter will not be shown in the dropdown by standard for now.

Keywords

KBA , CEC-CRM-SRVO , Service Order for SAP Sales/Service Cloud , Known Error

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions