Symptom
- Email notifications initiated for the Review New Hire Data task are intermittently sent to the hiring manager instead of the onboarding activities assignee/responsible user.
- In Email Services, notifications appear as sent, but some recipients are the hiring managers rather than the responsible users.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate the candidate in Onboarding;
- Review New Hire Data Email triggers to Hiring Manager Instead of activities assignees.
Cause
Expected system limitation: when the rule runs at the moment the Review New Hire Data task status changes, the assignee may not yet be stored. In such cases, the system falls back to the default recipient (manager). Combining this rule timing with activities assignee resolution leads to the observed behavior.
Resolution
Change the IF conditions to reference Process → Process Tasks → ResponsibilityConfig.
Refer to the rule below.
See Also
SAP Help Page: Creating a Business Rule to Trigger an Email Notification When the New Hire Data Review Step is In Progress
Keywords
onboarding notifications, review new hire data, activities assignee, responsible user, hiring manager recipient, default recipient, email services, no BPE user task, responsibility config, rule timing, in progress status, recipient category, onboarding emails, ONB notifications, assignee not resolved , KBA , LOD-SF-OBX-EML , Notifications , Problem
SAP Knowledge Base Article - Public