SAP Knowledge Base Article - Preview

3784994 - Review New Hire Data email is sent to Hiring Manager instead of Activities Assignees - Onboarding

Symptom

  • Email notifications initiated for the Review New Hire Data task are intermittently sent to the hiring manager instead of the onboarding activities assignee/responsible user.
  • In Email Services, notifications appear as sent, but some recipients are the hiring managers rather than the responsible users.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

onboarding notifications, review new hire data, activities assignee, responsible user, hiring manager recipient, default recipient, email services, no BPE user task, responsibility config, rule timing, in progress status, recipient category, onboarding emails, ONB notifications, assignee not resolved , KBA , LOD-SF-OBX-EML , Notifications , Problem

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