3784994 - Review New Hire Data email is sent to Hiring Manager instead of Activities Assignees - Onboarding

• Email notifications initiated for the Review New Hire Data task are intermittently sent to the hiring manager instead of the onboarding activities assignee/responsible user.
• In Email Services, notifications appear as sent, but some recipients are the hiring managers rather than the responsible users.

SAP SuccessFactors Onboarding

1. Initiate the candidate in Onboarding;
2. Review New Hire Data Email triggers to Hiring Manager Instead of activities assignees.

Expected system limitation: when the rule runs at the moment the Review New Hire Data task status changes, the assignee may not yet be stored. In such cases, the system falls back to the default recipient (manager). Combining this rule timing with activities assignee resolution leads to the observed behavior.

Change the IF conditions to reference Process → Process Tasks → ResponsibilityConfig.

Refer to the rule below.

SAP Help Page: Creating a Business Rule to Trigger an Email Notification When the New Hire Data Review Step is In Progress

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