3785269 - The Write Off Receivables app defaults to reason code 200 and cannot be changed - SAP S/4HANA Cloud Public Edition

• The Write Off Receivables app defaults to reason code 200 and cannot be changed.
• A newly defined reason code is not available for selection in the Write Off Receivables app.

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SAP S/4HANA Cloud Public Edition

1. Define a new reason code in configuration ID 103106 - Define Difference Reasons for Payment Differences.
2. Open and run the Write Off Receivables app.
3. Observe that the system defaults to reason code 200 and cannot be changed to another reason code.

• It is standard behavior that only the SAP-predefined reason code 200 can be used in the Write Off Receivables process.
• Customer self-configuration to enable additional reason codes for the Write Off Receivables app is not available; other reason codes cannot be used in this process.

• Only use reason code 200 when performing the Write Off Receivables app; other reason codes are not supported in this process, as described in the document Define G/L Accounts for Posting Write-Offs.
• Review the standard Write Off Receivables process to ensure alignment with delivered functionality.

• SAP help portal Write Off Receivables.
• SAP help portal Define G/L Accounts for Posting Write-Offs.
• KBA 3493895 - Regional Restrictions of the Write Off Receivables App.
• KBA 3672324 - Payment Difference Reason 200 not available in app Post General Journal Entries.

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