3785328 - Service Confirmation Determines Material Instead of Service When Product and Service have the Same ID

When creating a Service Confirmation using ABSL or the ExternalServicePerformingAndChargingSystemServiceConfirmationCreateRequest web service, the system determines the item as a Material (Product) instead of a Service when the Product and Service have the same ID.

SAP Business ByDesign 

1. Create a Product and a Service with the same ID.
2. Create a Service Confirmation through ABSL or the ExternalServicePerformingAndChargingSystemServiceConfirmationCreateRequest web service.
3. Reference a Service Contract item that uses the Product/Service ID.

If the Product Type Code is not correctly provided in the request, the system determines the item as a Material instead of a Service.

The system determines the item type based on the Product Type Code provided in the request payload.

If the Product Type Code is not passed, or is not correctly populated, the system cannot distinguish whether the shared ID represents a Material or a Service and therefore defaults to Material (Product Type Code = 1).

To ensure that the Service Confirmation item is identified as a Service when the Product and Service share the same ID, the Product Type Code must be provided in the request payload.

Supported values are:

1 – Material
2 – Service

For a Service, pass the Product Type Code as shown below:

<Product>
   <ProductID>ABC</ProductID>
   <UnitOfMeasure>HUR</UnitOfMeasure>
   <TypeCode>2</TypeCode>
</Product>

Service Confirmation; Contract; Product Type Code; Material; Service; Product and Service Same ID; ExternalServicePerformingAndChargingSystemServiceConfirmationCreateRequest; Webservice. , KBA , SRD-CRM-SEO , Service Orders , Problem