SAP Knowledge Base Article - Public

3785348 - Deleted Quality Notification Still Visible Due to In-Process Workflow in SAP S/4HANA Cloud Public Edition

Symptom

A quality notification that has already been deleted continues to appear in the system. The notification remains visible and is still listed as a work item in the "My Inbox" application.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open the app "Flexible Workflow Administration" (F5343).
  2. Search for the workflow related to the affected quality notification.
  3. Observe that the workflow remains In Process/Ready and the deleted quality measure still appears in the user’s view.

Cause

The workflow associated with the quality notification remains in the "In Process" status. Due to an internal exception, the workflow status cannot be updated or completed, causing the deleted quality notification to continue appearing in the system and in the My Inbox application.

Resolution

Follow the below steps to cancel the work item manually.

  1. Open "Workflow administration" application.
  2. Enter the scenario name and select the option as "Cancel the workflow".
  3. Click on "Execute" button.
  4. Search for the document number using "Find" functionality.
  5. Select the work item.
  6. Click on "Cancel workflow" button.

See Also

Refer to: 0003308531 How to cancel the "In Process" Workflows.

Keywords

quality measure, deleted item visible, workflow in process, flexible workflow administration, stuck workflow, quality notification, task still open, workflow cancellation, dashboard shows deleted, public cloud, qm workflow, workflow admin f5343 , KBA , QM-QN-2CL , Quality Notifications (Public Cloud) , QM-QN , Quality Notifications , Problem

Product

SAP S/4HANA Cloud Public Edition all versions