Symptom
With the Reimagined Candidate Experience enabled, and an external candidate tries to apply to an external private posting, they are met with an error message: "This job requisition has been closed. We recommend you to check out other roles that might interest you. Explore all job opportunities"
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Send the external private posting URL to a candidate.
- The candidate accesses the URL, logs in, and begins their application.
- A yellow warning banner is displayed with the message: "This job requisition has been closed. We recommend you to check out other roles that might interest you. Explore all job opportunities."
- The candidate is able to continue and complete all fields in the application form.
- Upon reaching the final page, the Submit Application button is absent, preventing the candidate from submitting their application.
Resolution
Our Engineering team have developed code fix for this issue and bundled it into an upcoming patch. Here are the scheduled deployment dates:
- Preview Environment: July 28th
- Production Environment: July 30th
For a full list of patches, please refer to our Community Page
Keywords
CX, Reimagined Candidate Experience, External Private Posting, Job Requisition Closed, Warning Banner, Submit, Application, Button, External Candidate, Recruiting Management, Candidate Apply, Private Posting URL, Application Submission, Candidate Experience Error, Recruiting, INC31709954, SuccessFactors , KBA , LOD-SF-RCM-CAN-CX , Candidate eXperience redesigned , LOD-SF-RCM-APP , Applicants and Job Applications , Problem
SAP Knowledge Base Article - Public