3785547 - Incorrect User search results when using the "Keyword" field across the application

The “Keyword” search for users returns direct reports instead of the corresponding manager records.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Learning

Our Learning Engineering team has finalized their work on the situation, and the fix is scheduled to be delivered with 2605 patch 15. Additional details are available in the following links: Product Release & Road Map Information | SAP SuccessFactors - Patch Details (KBA 2287597). 

Please note that:

• The fix delivered through 2605 patch 15 applies to the standard “User” search selector code.
• If your “User” search selector is customized and one or more situations described in the “Symptom” section occur, please open a case with SAP Support ("LOD-SF-LMS-ADM" component) and provide your selector configuration. This will be reviewed by the Learning Engineering team.

SAP Support, please refer to the internal memo of the KBA.

KBA 2692971 - SAP SuccessFactors Known Issues for the 1H 2026 Release

KI1H2026, learning, search, manager, keyword, search, user, not, working, missing, record, incorrect, result, no, LRN-213173, LRN-212775 , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS , Learning Management System , Known Error