SAP Knowledge Base Article - Preview

3785650 - Communication templates are not available in the Community candidate profile - SmartRecruiters

Symptom

Users navigating to Community > Candidate > Communication can compose and send emails manually, but they cannot select or apply reusable ATS communication templates from the Community candidate profile.

This may lead users to believe that communication templates are missing or not configured correctly.

Notes:

  • Some of the links below will redirect you to the SmartRecruiters Help Center, which is hosted and maintained by SmartRecruiters. The content, security, and privacy practices of that portal are governed by SmartRecruiters' terms and policies.
  • To access content on the SmartRecruiters Help Center, you must be authenticated and logged in with a valid SmartRecruiters user account. For more information how to access SmartRecruiters Help Center, refer to 3718125.


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Environment

SmartRecruiters for SAP SuccessFactors

Product

SmartRecruiters for SAP SuccessFactors all versions

Keywords

SmartRecruiters , Community, SmartCRM, Communication Templates, ATS, Applicant Tracking System, Email Templates, Candidate Profile, Community Candidate, Communication Tab, Community Communication, CRM Candidate, Candidate Communication, SmartRecruiters Community, Community Communication Templates
, KBA , MNA-SR-EML , Notification & Emails , Problem

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