3785709 - Agent Desktop search returns no results for normalized phone numbers

• Agent Desktop search field returns no results when a phone number is entered in normalized format (e.g. +11234567890).
• The same phone number returns correct results when entered in hyphenated format (e.g. +1 123-456-7890).
• On an inbound call, the Agent Desktop search field auto-populates with the normalized (unhyphenated) number, causing no matching customer records to display even when multiple records exist for that number.
• Manually adding a hyphen to the auto-populated number allows the expected customer records to be found.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

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