SAP Knowledge Base Article - Public

3785745 - Assessment Vendor Receives Empty JobApplicationAssessmentOrder Details or NotFoundException - Recruiting Management

Symptom

  • When candidates are moved to the Assessment status in bulk, some assessment orders are not processed by the assessment vendor despite the order status being Sent.
  • The vendor may receive empty JobApplicationAssessmentOrder details or a NotFoundException when retrieving the assessment order information.
  • The affected assessment order requests are not recorded in the Event Notification Audit Log.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Bulk move multiple candidates to an Assessment status that triggers the assessment integration.
  2. Verify that the message "Assessment Initiation Request Sent" is displayed and the assessment order status is set to Sent.
  3. Observe that some assessment orders are acknowledged by the assessment vendor, while others are not.

Cause

During bulk assessment order creation, the assessment vendor's callback OData query may occur before the JobApplicationAssessmentOrder data is available for retrieval.

For more information, refer to KBA 3636612 - Entity Not Found Error When Retrieving Order ID details for third party Assessment Integration - Recruiting Management

Resolution

The Product Engineering team is actively working on a patch to fix the issue. The tentative schedule is [1H 2026 P19]. For patch timelines, please review SAP SuccessFactors Patches Knowledge Base.

This KBA will be updated once the schedule has been confirmed.

Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

Workaround

  • Reinitiate the assessment for the affected candidate. If the Reinitiate Assessment option is unavailable (grayed out) in the Latest Applicant Workbench, use the Legacy Applicant Workbench to reinitiate the assessment.
  • Follow the KBA guidance: As documented in the KBA 3636612, request vendor to avoid accessing the assessment record immediately after order is created, as the entity may not yet be committed to the database due to transaction management and asynchronous processing. This allows sufficient time for the transaction to complete before the vendor attempts to retrieve the record.

See Also

Keywords

RCM-161314, Assessment, Integration, OData, Candidate, Vender, Initiate, Trigger, Assessment Email, Not Sent, Empty, Blank, NotFoundException, Cappfinity, HireVue , KBA , LOD-SF-RCM-ASI , Assessment Integration , Problem

Product

SAP SuccessFactors Recruiting all versions