3785881 - Value Selection Not Available for Technical ID Fields in Autoflow Conditions

A fixed Value option is not available when configuring Autoflow rule conditions for certain fields.

• The condition editor only allows field-to-field comparison.
• A fixed value cannot be selected for the affected field.
• The behavior remains unchanged even when the field is exposed through a reference field.

• SAP Sales Cloud and SAP Service Cloud Version 2

1. Open Autoflow and create or edit a rule.
2. Add a condition using a field that is represented by a Technical ID.
3. Attempt to define a comparison against a fixed value.
4. Review the available condition options.

Result

• The Value option is not available.
• Only field-to-field comparison can be configured.

Expected Result

• The field can be compared against either a fixed value or another field.

Currently, fixed-value comparison is not supported for Technical ID fields in Autoflow.

As a workaround:

1. Use Field-to-Field comparison when configuring conditions involving Technical ID fields.
2. Consider using an alternative field that supports fixed-value comparison if the business requirement allows.
3. Where applicable, derive or expose a suitable business field that can be evaluated in the rule logic.

If support for fixed-value comparison with Technical ID fields is required, vote for an enhancement request through the SAP Influence Portal.

• Enable Condition Configuration Using Technical ID Constants or Display ID/Name in Scheduled Autoflow

autoflow, value, field-to-field comparison, technical id field, reference field, condition rule, schedule rule, sales cloud v2, service cloud v2, value option not available , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , Product Enhancement

SAP Sales Cloud and SAP Service Cloud Version 2 all versions