3786159 - Error: "Unable to get the credentials via api-proxy: cannot invoke "string.startswith(string)" because "objectname" is null" when opening a story based on live DS model in SAP Analytics Cloud

• An error occurs when opening a story; widgets fail to load data.
• Error shown in logs: {"error":"Unable to get the credentials via API-Proxy: Cannot invoke \"String.startsWith(String)\" because \"objectName\" is null"}
• Charts display: Failed to fetch data
• Client status code in console: (#513)
• Console stack includes FAILED_TO_FETCH_DATA
• Correlation ID: 37494229971249819032823035034143
• Issue reproduces in original and copied stories, in view, edit, and present modes.
• Data preview of the underlying model in the connected data source works.
• Removing a specific story input control filter or selecting “All” in that input control allows data to load and the error disappears.

SAP Analytics Cloud

1. Log in to the Analytics Cloud tenant with a support user.
2. Log in to the connected Datasphere tenant with a support user.
3. Open an affected story that uses a live Datasphere model and includes an input control from an analytical model.
4. Ensure the input control is set to a specific member (not “All”), then refresh the story.
5. Observe that the widgets show “Failed to fetch data” and the browser console/HAR traces contain Error [Protocol] (#513) with {"error":"Unable to get the credentials via API-Proxy: Cannot invoke \"String.startsWith(String)\" because \"objectName\" is null"}.

A NullPointerException in the DWC Plugin occurs because the objectName value is null during credential retrieval via the API-Proxy for the sap/bc/ina/service/v2 endpoint.

A fix was deployed in Datasphere side.

• KBA: Story reports are not working post 1H 2026 release
• KBA: Live Datasphere story loses all data after being transported to another SAC tenant
• KBA: Creating Support Users in SAP Analytics Cloud
• KBA: How to create a Support User in SAP Datasphere

analytics cloud, datasphere, story, live connection, api proxy, unable to get the credentials, string.startswith, objectname is null, failed to fetch data, clientstatuscode 513, error 513, charts not loading, input control, filter selection, correlation id , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem