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SAP Knowledge Base Article - PreviewSymptom
- After upgrading, Crystal Reports accessed through the OpenDoc URL take significantly longer to load on the initial open. The load time increases from approximately 30 seconds to up to 1 minute.
- The performance degradation reoccurs approximately every 30 minutes, even for reports that were previously opened during the same day.
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Environment
- SAP BusinessObjects Business Intelligence platform 2025
- Any Supported Operating System
Product
SAP BusinessObjects Business Intelligence platform all versions
Keywords
opendocument, open doc, crystal reports, slow first load, latency, performance, upgrade, cms cache, maxobjectsincache, connection timeout, NO_RESPONSE, communication analyzer, binding, ports, tomcat, aps , KBA , BI-BIP-PER , Performance investigation , Problem
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