SAP Knowledge Base Article - Public

3786311 - App Create Refunds for Digital Payments does not display any documents

Symptom

No document to refund is displayed in app Create Refunds for Digital Payments (F7326) although documents were created and Payment Card Settlement job was executed.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Add the Payment Card to customer master data.
  2. Create a Sales Order and add the Payment Card to it.
  3. Respective Invoice and Outbound Delivery are posted.
  4. Perform Payment Card Settlement job for the respective Company. It finishes successfully.
  5. Go to app Create Refunds for Digital Payments (F7326).
  6. The Payment is not found.

Cause

Payments do not appear on the app Create Refunds for Digital Payments (F7326) because this app is used to create refunds for payment card payments received using the SAP Digital Payments: Payment Card Authorizations for Customer Line Items with Standard Card job in the Schedule Accounts Receivable Jobs app.

The process described on this scenario skipped the standard Payment Card Authorization step.

Resolution

The process flow to be followed on the given scenario, as of the documentation and test script for 1S2 (available on the See Also section of this document) is:

  1. Add Payment card to customer master data and sales order. 
  2. Post Outbound Delivery and Invoice. 
  3. Run "Payment Card Authorizations for Customer Line Items with Standard Card" job via Schedule Accounts Receivable Jobs app.
  4. Then run "Payment Card Settlement" job via Schedule Accounts Receivable Jobs (this generates the payment document that the refund app reads).
  5. Access Create Refunds for Digital Payments (F7326), enter Company Code, Customer, and the Payment Document Number from step 4. A Payment will be displayed.

See Also

SAP Help Portal - Create Refunds for Digital Payments | SAP Help Portal

SAP Help Portal - Create Refunds for Digital Payments (Optional) | SAP Help Portal  

SAP Help Portal - Schedule Accounts Receivable Jobs - Payment Card Authorizations | SAP Help Portal 

Fiori Apps Library -  SAP Fiori Apps Reference Library 

Keywords

Create Refunds for Digital Payments, card, settlement, accounts receivable jobs, authorizations , KBA , FIN-FSCM-DP-DP-2CL , SAP digital payments add-on (Public Cloud) , How To

Product

SAP S/4HANA Cloud Public Edition all versions