Symptom
No document to refund is displayed in app Create Refunds for Digital Payments (F7326) although documents were created and Payment Card Settlement job was executed.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Add the Payment Card to customer master data.
- Create a Sales Order and add the Payment Card to it.
- Respective Invoice and Outbound Delivery are posted.
- Perform Payment Card Settlement job for the respective Company. It finishes successfully.
- Go to app Create Refunds for Digital Payments (F7326).
- The Payment is not found.
Cause
Payments do not appear on the app Create Refunds for Digital Payments (F7326) because this app is used to create refunds for payment card payments received using the SAP Digital Payments: Payment Card Authorizations for Customer Line Items with Standard Card job in the Schedule Accounts Receivable Jobs app.
The process described on this scenario skipped the standard Payment Card Authorization step.
Resolution
The process flow to be followed on the given scenario, as of the documentation and test script for 1S2 (available on the See Also section of this document) is:
- Add Payment card to customer master data and sales order.
- Post Outbound Delivery and Invoice.
- Run "Payment Card Authorizations for Customer Line Items with Standard Card" job via Schedule Accounts Receivable Jobs app.
- Then run "Payment Card Settlement" job via Schedule Accounts Receivable Jobs (this generates the payment document that the refund app reads).
- Access Create Refunds for Digital Payments (F7326), enter Company Code, Customer, and the Payment Document Number from step 4. A Payment will be displayed.
See Also
SAP Help Portal - Create Refunds for Digital Payments | SAP Help Portal
SAP Help Portal - Create Refunds for Digital Payments (Optional) | SAP Help Portal
SAP Help Portal - Schedule Accounts Receivable Jobs - Payment Card Authorizations | SAP Help Portal
Fiori Apps Library - SAP Fiori Apps Reference Library
Keywords
Create Refunds for Digital Payments, card, settlement, accounts receivable jobs, authorizations , KBA , FIN-FSCM-DP-DP-2CL , SAP digital payments add-on (Public Cloud) , How To
SAP Knowledge Base Article - Public