Symptom
- When composing a new email in the ticket interactions section, the "To" field defaults to the employee’s email instead of the reporter’s email.
- The Fiori Interactions option is not available under Administrator → Service and Social.
- The behavior occurs in both test and production environments.
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Environment
- SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
c4c, ticket interactions, email to field, default recipient, reporter party, employee support, pre-populated to, recipient configuration, ticket configuration, fiori interactions missing, administrator service and social, compose email, reporter instead of employee , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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