Symptom
- In the "Review New Hire data" step, fields such as "Phone needed - Yes/No" and "Laptop needed - Yes/No" are present.
- When "Yes" is selected, the equipment is not automatically added as an HR task for the onboardee.
- No error message is displayed.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Open the "Review New Hire data" step in the onboarding process.
- Set "Phone needed" = Yes and/or "Laptop needed" = Yes.
- Proceed with the onboarding flow and check the HR/equipment tasks list for the onboardee.
- Observe that the corresponding equipment HR task is not automatically created or assigned.
Cause
The current functionality does not support creating or assigning custom HR/equipment tasks based on field values entered in the "Review New Hire data" step.
Resolution
Note that auto-creating HR/equipment tasks based on "Review New Hire data" field values is not supported by the product at this time. No supported workaround is available for this specific requirement.
If this capability is required, submit an enhancement request via the product influence channel; refer to: KBA 2090228 - How to submit enhancement requests for SAP SuccessFactors products and use: Influence portal for SAP SuccessFactors.
See Also
Keywords
onboarding, review new hire data, equipment task, hr task, auto-create, automatically add, yes/no field, phone needed, laptop needed, prepare for day one, equipment, task assignment, limitation, by design, onboarding checklist , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , How To
SAP Knowledge Base Article - Public