SAP Knowledge Base Article - Public

3786587 - Total Negotiated Value not updated in Opportunity Header

Symptom

  • Total Negotiated Value in the opportunity header remains 0 or not updated even though products with quantity and price are added.
  • Modifying product quantity or price and saving does not update the header value.
  • No error message is displayed.

Environment

SAP Cloud for Customer core applications

Reproducing the Issue

  1. Go to Opportunities WCV
  2. Open an existing opportunity that contains one or more products with quantity and price maintained.
  3. In the Products section, change a product quantity or price.
  4. Click enter and save.
  5. The "Total Negotiated Value" in the header value still does not update.

Cause

In the products tab; the user has entered custom values in the field "Reason for Status" rather than selecting predefined values from the dropdown. 

Resolution

The values for field "Reason for Status" should be selected only from predefined values available in dropdown.

See Also

  • KBA 3647324 - Total Negotiated Value In Opportunity Header Not Updated
  • KBA 3463560 – Negotiated Value is NOT Updated when changing Quantity of Product

Keywords

total negotiated value, opportunity header, not updated, products quantity, reason for status, predefined , KBA , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer core applications all versions