Symptom
- Total Negotiated Value in the opportunity header remains 0 or not updated even though products with quantity and price are added.
- Modifying product quantity or price and saving does not update the header value.
- No error message is displayed.
Environment
SAP Cloud for Customer core applications
Reproducing the Issue
- Go to Opportunities WCV
- Open an existing opportunity that contains one or more products with quantity and price maintained.
- In the Products section, change a product quantity or price.
- Click enter and save.
- The "Total Negotiated Value" in the header value still does not update.
Cause
In the products tab; the user has entered custom values in the field "Reason for Status" rather than selecting predefined values from the dropdown.
Resolution
The values for field "Reason for Status" should be selected only from predefined values available in dropdown.
See Also
Keywords
total negotiated value, opportunity header, not updated, products quantity, reason for status, predefined , KBA , LOD-CRM-OPP , Opportunity Management , Problem
Product
SAP Cloud for Customer core applications all versions
SAP Knowledge Base Article - Public