SAP Knowledge Base Article - Preview

3786880 - Embedded Analytics login fails with "it seems that you don't have an active account" after IAS restore - SAP Incentive Management

Symptom

  • Embedded Analytics login issue after IAS restore.
    • Error message: "It seems that you don't have an active account Please contact your system administrator and ensure you have an active account on this system".
  • In some cases, accessing Embedded Analytics returned "404 Not Found".


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Environment

  • SAP Sales Performance Management
  • Incentive Management on Hyperscalers
  • Incentive Management on Legacy HANA
  • Embedded Analytics
  • IAS

Product

SAP Incentive Management all versions

Keywords

Embedded analytics, not up and running, active account error, it seems that you don't have an active account, login failure, incentive management, ias restore, metadata issue, read job skipped, group-based condition, synchronization, scim, portal link incorrect, duplicate users, access denied. , KBA , CEC-SAL-EA , Embedded Analytics , BC-IAM-IDS , Identity Authentication Service , CEC-SAL-COM-USR-IAS , Incentive Management IAS Integration , Problem

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