3786937 - Product Location Does Not Update After Changing the Account in the Registered Product

The Product Location Address is not updated after the Account ID is changed in the Registered Product.

SAP Business ByDesign

1. Go to the Service Entitlements work center (used here as an example).
2. Navigate to the Registered Products view.
3. From the drop-down list, select All Registered Products.
4. Select the registered product ABC (where ABC represents the Registered Product ID).
5. Click Edit and View All.
6. Navigate to the General tab.
7. Under the Account and Contact section, change the Account to a different account, XYZ (where XYZ represents the Account ID).
8. Observe that the Account Address is updated according to the newly selected account (XYZ).
9. Navigate to the Product Location section.
10. Observe that the Product Location Address is not updated, even though the Account has been changed.

The system does not automatically update the Product Location Address when the Account ID is changed after the Registered Product has been created.

This is the standard system behavior.

The Product Location Address can be updated manually for Registered Products with Active status

Registered Product; Product Location Address; Account; Changed; Account Address; Product Location Not Updated , KBA , AP-SLO-SO , Sales Order , Problem