3786982 - [Known Error] New Joiner is not able to see pending "Complete Form I-9 Section 1 Awaiting SSN" after they are hired — Onboarding

• New joiner cannot see the “Complete Form I‑9 Section 1 Awaiting SSN” task on their home page after they become employee.
• When a candidate completes I-9 Section 1 without an SSN (triggering the "Awaiting SSN" flow) and is then hired via Manage Pending Hires (MPH), the resulting "Complete Form I-9 Section 1 Awaiting SSN" task is invisible to the employee on their homepage.
• The BPE Onboarding2I9Workflow instance is unconditionally terminated during MPH without creating a replacement task record for the now-hired employee.
• When the task was assigned to the ONB external user before hire, it should persist and remain actionable by the employee account after hire — but it does not. 

SAP SuccessFactors Onboarding

1. Create a new hire without an SSN and start the I‑9 flow.
2. Complete I‑9 Section 1 and Section 2 without SSN and sign.
3. Complete hiring via Manage Pending Hires so the user becomes an employee.
4. Confirm that an outstanding “Complete Form I‑9 Section 1 Awaiting SSN” task exists in onboarding dashboard.
5. Proxy as the hired user and check the home page, the task is not visible.

This is a Known Issue.

Product Engineering is investigating a solution.

Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

• SAP Help Portal - SAP SuccessFactors Product Release & Road Map Information
• SAP Help Portal - SAP SuccessFactors Patches Knowledge Base
• KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs

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