SAP Knowledge Base Article - Public

3787012 - Time Off Mobile App (iOS): Requested Duration Incorrectly Defaults to Minutes

Symptom

In the SAP SuccessFactors Mobile application for iOS (version 17.1.0), the Requested field on the Request Time Off screen displays an incorrect duration.

For example:

  • When the expected requested duration is 07:36 hours, the mobile application displays 0:07 hours.
  • If the employee's planned working time is 8 hours, the application incorrectly defaults the requested duration to 0:08 hours (8 minutes) instead of 08:00 hours.

Due to this issue, multiple users were able to successfully submit leave requests with incorrect durations, such as 7 minutes or 8 minutes, instead of the expected working hours.

Environment

  • SAP SuccessFactors Employee Central - Time Management

Reproducing the Issue

  1. Open the SAP SuccessFactors Mobile application on an iOS device.
  2. Navigate to Request Time Off.
  3. Select a leave type and enter the required details.
  4. Observe the value displayed in the Requested field.
  5. Notice that the requested duration is displayed in minutes (for example, 0:07 hours) instead of the expected working duration (for example, 07:36 hours).

Cause

  • Code Defect

Resolution

  • The issue has been resolved in SuccessFactors Mobile App (iOS) version 17.1.3.
  • Version 17.1.3 is now available on the App Store.
  • Please upgrade to the latest version.

Keywords

SAP SuccessFactors Mobile, iOS, Time Off, Request Time Off, Requested duration, Requested field, Incorrect duration, Working hours, Leave request, Mobile application, iPhone, iOS 17.1.0, Duration displayed incorrectly, 0:07 hours, 07:36 hours, Mobile Time Off, Time Off request duration, 8minutes, Time Off Mobile App (iOS): Requested Duration Incorrectly Defaults to Minutes, INC32420955, CS20260013010679, SF Mobile App issue, SF ios mobile app issue, iOS SF App issue, Incorrect leave duration in the successfactors mobile application, Incorrect leave duration in the SF mobile App, Incorrect absence duration in the successfactors mobile application, Incorrect leave duration in the SF Mobile APP, Incorrect leave duration in the SF mobile App, Incorrect absence duration in the successfactors mobile application, SF Mobile Time off, Leave created with 8 minutes in the SF mobile application, MOB-122598 , KBA , LOD-SF-EC-TIM-MOB , Time Mobile , LOD-SF-EC-TIM , Time Off , LOD-SF-EC-MOB , Employee Central Mobile , Known Error

Product

SAP SuccessFactors Employee Central 2605