SAP Knowledge Base Article - Preview

3787191 - Joule prompts return no results or actions fail in FSM Dispatching Board

Symptom

  • SAP Joule prompts in Dispatching Board do not return results, indicating system limitations.
  • Prompts return incorrect responses.
  • Prompts fail to perform the requested actions, service unavailable message.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • Product: SAP Field Service and Asset Management
  • FSM Artificial Intelligence

Product

SAP Field Service and Asset Management all versions

Keywords

joule, fsm, ai prompts, prompts not working, blank screen, conversation not starting, incorrect response, actions not performed, FSA_JOULE, identity authentication, IAS user group, visibility conditions, enable joule, configuration, generative ai , KBA , CEC-SRV-FSM-AI , FSM Artificial Intelligence , Problem

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