3787257 - Running AI-Assisted Skills Architecture Creation from Upgrade Center fails with error message

Symptom

When running "AI-Assisted Skills Architecture Creation" from Upgrade Center, the related job (job type: Skills Extractor Job) fails with error message:

Error occurred. com.successfactors.sca.ServiceApplicationException: [OVERALL_STATUS] Skills Extraction and Role To Skill Mapping upgrade is [FAILED].Pending job Profiles for skill extraction : 0 and Pending Job Profiles with at least 1 skill from Role To Skill Mapping : 0 and Pending RCM Job Reqs for skill extraction : 0 and Pending RCM Job Reqs with at least 1 skill from Role To Skill Mapping : 5. Please Re-trigger the upgrade from upgrade center.

Environment

SAP SuccessFactors Talent Intelligence Hub and Job Profiles 1H 2026

Keywords

KI1H2026, WSM-35041, tih, talent intelligence hub, upgrade center, AI-Assisted Skills Architecture Creation, error, fails, Skills Extractor Job, Error occurred. com.successfactors.sca.ServiceApplicationException: [OVERALL_STATUS] Skills Extraction and Role To Skill Mapping upgrade is [FAILED].Pending job Profiles for skill extraction : 0 and Pending Job Profiles with at least 1 skill from Role To Skill Mapping : 0 and Pending RCM Job Reqs for skill extraction : 0 and Pending RCM Job Reqs with at least 1 skill from Role To Skill Mapping : 5. Please Re-trigger the upgrade from upgrade center.

, KBA , LOD-SF-TIH-SKL , AI Assisted Skills , Known Error

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