Symptom
- When running a story which has a SAC hierarchy with a BW live Connection, its leads to an abort error when jumping from story to Data Analyzer:
Could not open Query
Transient hierarchy 738269179248271125689229511266 is not available anymore - The same model BW query works in story and in a NEW insight created, but does not work when opening it from story to Data Analyzer.
Environment
- SAP Analytics Cloud 2026.8.14 (Client) 2026.8.10 (Server)
Cause
Custom group hierarchies are a Story-specific feature that lets you organize BW live data members into your own groupings directly within the story.
When having a custom group hierarchy for the dimension (visible in the error as a transient hierarchy ID) in a story, Custom group hierarchies are not supported yet in Data Analyzer, so the jump to Data Analyzer will fail whenever a custom hierarchy is active on a dimension.
Workaround: Before jumping to Data Analyzer, switch the dimension back to a standard BW hierarchy (or no hierarchy). The jump will then succeed.
Resolution
This issue is currently under investigation by development and is searching for short-term fix in place.
See Also
- KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- SAP Analytics Cloud Connection Guide
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support
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Keywords
KBA , LOD-ANA-DAN , SAC Data Analyzer , Problem
SAP Knowledge Base Article - Public