SAP Knowledge Base Article - Public

3787441 - Managers unable to open program from employees' learning history

Symptom

  • As a Manager in Team View, opening a completed program from an employee’s Learning History returns: “Error loading program details. Please try again.”
  • Network traces show: “You no longer have access to this program.”

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Log in as a manager.
  2. Navigate to Team View (My Team).
  3. Select a direct report.
  4. Open the user’s Learning History (completed learning activities).
  5. Click a completed program.
  6. Observe the error: “Error loading program details. Please try again.”
  7. Retry and confirm the error persists.

Resolution

The solution of this issue is currently under investigation. Please follow this KBA for updates.

Keywords

team view, learning history, program details, error loading program details, completed program, manager, lms, successfactors learning, access error, you no longer have access to this program, program navigation, program drill-down, item vs program, manager self-service, program detail error , KBA , LOD-SF-LMS-PRO , Programs , Bug Filed

Product

SAP SuccessFactors Learning all versions