3787467 - Error opening story via direct link but works through folder navigation/Authentication errors due to blocked pop-ups –SAP Analytics Cloud (SAC)

• When opening a story via a direct URL, an error appears immediately.
• Opening the same story by navigating through the folder structure works.
• Issue affects specific users/browsers only.
• Errors observed in console:
• [ERROR] [LWMD] - fetchSystemCapabilities Action Failed, falling back to reading from dataModel
• [ERROR] Error: User has no access to the remote system view:[_SYS_BIC][x.y.CUBE_ID][CUBE_ID]

• SAP Analytics Cloud Enterprise (2026.8.6)
• Live connection to Datasphere

1. Open a browser and access a story using a direct URL.
2. Observe that authentication-related errors occur and the story does not open.
3. Open the same story by first going to the home page and navigating through the folder structure.
4. Observe that the story opens successfully.

Blocked browser pop-ups/redirects prevented the required authentication to the live data source when opening the story via a direct URL, leading to authorization errors.

1. Open the browser’s site settings for Pop-ups and redirects.
2. Add the SAP Analytics Cloud tenant URL to the allow list.
3. Add the SAP Datasphere tenant URL to the allow list.
4. Save the settings and restart the browser.
5. Reopen the story using the direct URL and confirm it loads without errors.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using SAP for Me, Google or Bing:
  • https://me.sap.com/servicessupport/search#?q=SAP%20Analytics%20Cloud%20OR%20SAC&tab=All
  • https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

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