SAP Knowledge Base Article - Public

3787469 - Error: Please enter the correct attachment ID. The provided value 0 doesn't exist in the system. when submitting Personal Data Collection (PDC) – Onboarding

Symptom

During the Provide Personal Data (PDC) step, an error is displayed when submitting the task: Please enter the correct attachment ID. The provided value 0 doesn't exist in the system.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Proxy as an authorized user
  2. Navigate to Onboarding dashboard and locate the affected candidate
  3. Launch the Provide Personal Data task.
  4. Continue through all sections and submit.
  5. Observe the error: “Please enter the correct attachment ID. The provided value 0 doesn’t exist in the system.”

Cause

The affected candidate contains a corrupted Attachment ID value stored in the PER_PERSON table. Although no attachment is displayed in the user interface, the backend still references an invalid attachment ID, causing validation to fail during Personal Data Collection (PDC) submission.

Resolution

SAP Engineering can perform a backend data correction to delete the invalid attachment reference from the PER_PERSON table. Once the corrupted record is removed, the PDC step can be submitted successfully. Support refer to Internal Memo. 

See Also

3213174 - Attachment Error On Save Of Portlet "The document attachment ID you have provided is incorrect"

Keywords

rehire with old employment, pdc, personal data collection, biographical information, attachment id, provided value 0 doesn’t exist, ECT_service_layer_ATTACHMENT_ID_DOES_NOT_EXIST, PER_PERSON, corrupted attachment, onboarding, manage documents, submission error, attachment error, ect service layer , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding