3787534 - SAP CX AI Toolkit Case Classification Agent fails to classify tickets due to invalid category values Symptom.

• AI Case Classification Agent is triggered but ticket classification is not updated in SAP Service Cloud/C4C.
• Ticket categorization fails for multiple or all service tickets.
• AI Agent execution logs show successful classification followed by update failure.
• Errors similar to:
  Category '<value>' for category type Resolution Category is not valid.
  v1.c4cTool.Update failed while updating ActivityServiceIssueCategoryID.
  Object lock errors may also be observed when the business object is locked.

• SAP CX AI Toolkit
• SAP Service Cloud / SAP Cloud for Customer (C4C)
• Case Classification AI Agent

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