SAP Knowledge Base Article - Preview

3787640 - Custom Task Email Notification Not Triggered in Onboarding

Symptom

  • Custom task email notification is not triggered
  • Business rule execution completes successfully and the email initiation function is called in rule trace.
  • No email record is generated and no email status entry appears.
  • Backend logs may show “callbackName = null” during email processing.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2511

Keywords

onboarding email, email services, email category, explicit recipient builder, explicitRecipients, notification not sending, custom task email, business rule, rule trace, email not generated, cc, bcc, recipient builder, callbackName null, onboarding notification , KBA , LOD-SF-OBX-EML , Notifications , Problem

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