3787699 - "Saving Form Failed" - No Permission Error for Custom MDF Object in Onboarding Additional Data Collection

• Error message:
  “Saving Form Failed - No Permission”
• Occurs when onboardee tries to submit a custom MDF object form
• Issue persists despite granting required permissions
• MDF object is used in Additional Data Collection (ADC) during onboarding

SAP SuccessFactors Onboarding

1. Create a custom MDF object (e.g., cust_vehicleInformation)
2. Set externalCode data type to User
3. Configure business rules to set externalUserVisibility = Yes (Initialize & Save)
4. Create a custom UI for the MDF object
5. Associate the object with ONB2DataCollectionUserConfig
6. Grant permissions to OnboardingExternalUser role
7. Launch onboarding and attempt to submit the form
8. Observe error:
   “Saving Form Failed – No Permission”

This issue occurs due to incorrect configuration of the externalCode field for Additional Data Collection (ADC) objects.

• When externalCode is set to Data Type = User, the system automatically assigns it as the RBP Subject User Field
• This configuration is not supported for ADC scenarios
• As a result, the system fails permission validation during save and throws the error

To resolve the issue, update the MDF object configuration as follows:

1. Correct externalCode Configuration

• Navigate to: Configure Object Definitions
• Select the MDF object (e.g., cust_vehicleInformation)
• Click Take Action → Make Correction
• Change:
  • externalCode Data Type → Auto Number
• Save the changes

2. Validate RBP Subject User Field

• Ensure externalCode is not set as the RBP Subject User Field
• Use cust_subjectUser if a subject user reference is required

3. Retest the Scenario

• Relaunch onboarding
• Complete the Additional Data Collection step
• Confirm the form submits successfully

Additional Information

• The system automatically enforces externalCode as RBP Subject User Field when its type is set to User (expected behavior)
• Configuration differs by use case:
  • Custom Tasks (UI Blocks) → externalCode = User
  • Additional Data Collection (ADC) → externalCode = Auto Number

HR Access to Submitted Data

• HR users can view submitted data by:
  • Granting View/Correct permissions for the MDF object
  • Accessing the object via Admin tools or reports
  • Optionally configuring a review task in onboarding

• "No Permission" Error when submitting Additional Data Collection Object - Onboarding (Note 3612604)
• Custom Data Collection - Onboarding (KBA 3196349)

saving form failed - no permission, additional data collection, adc, externalcode, auto number, data type user, rbp subject user field, mdf object, onboarding, permission error, submit error, configuration, view permissions, correct permissions, hr review , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem