3787978 - Review New Hire Data completed but data collection status not completed in the dashboard - Onboarding

Review New hire data being marked as completed and in Onboarding dashboard data collection labelled as on Schedule however there are no outstanding Data Collection tasks.

SAP SuccessFactors Onboarding

1. Mark the Review New Hire Data step as completed through an external API/integration instead of completing it in the user interface.
2. Open the onboarding dashboard and check the Data Collection status; observe it remains On Schedule/In Progress rather than Completed.
3. In the dashboard observe the Review New Hire Data Review has been completed, and click on details, completed by is empty.

The Review New Hire Data step was set to completed via API, which bypasses saving the underlying data and the Completed By metadata; the system expects manual (UI) completion of data collection for the dashboard to register the step as completed.

1. Complete the Data Collection/Review New Hire Data step manually in the user interface for each onboardee so that required data and the Completed By value are persisted.
2. Engage the integration team to review and adjust any API calls that update the Review New Hire Data status to completed; stop using the API to set this status, as it does not persist the required data for dashboard completion.
3. For in-flight processes already affected, use BPE: Monitor Process to locate the related onboarding process instance and complete any outstanding tasks vie BPE: Manage Process Tasks.

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