3788041 - Upload button is disabled in My Inbox app for Purchasing documents

• In the My Inbox app, during the Purchase Contract approval process, the Upload button in the Attachments section is visible but disabled.
• Users can view and download existing attachments but cannot upload new ones.
• The issue occurs during the approval process of any Purchasing document like Purchase order , Purchase requisition etc in the My Inbox application.

SAP S/4HANA Cloud Public Edition

1. Open the My Inbox application.
2. Select a Purchase Contract approval work item.
3. Navigate to the Attachments section.
4. Observe that the Upload button is visible but disabled, while existing attachments can be viewed or downloaded.

• In My Inbox, the document data is shown via an embedded Fact Sheet application. Fact Sheet applications do not have an edit mode, so changes to the purchasing document (such as adding attachments) are not possible there.

1. To add attachments related to the approval task context: In My Inbox, choose Show details > Attachments tab > Upload.
2. To add attachments to the purchasing document itself: navigate to the corresponding transactional application for that document and upload the attachment there (for example, Manage Purchase Orders or Edit and Approve Purchase Requisitions).

• Refer to: 3532283 - Upload button is disabled in My Inbox app for purchasing documents - S/4HANA 2022 onward

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