3788046 - E-verify create/submit fails with "failed to get a list of duplicate cases" and "failed to invoke e-verify endpoint submit_case"- Onboarding

• Errors occur when attempting to create and submit E‑Verify cases.
• Error message: "Failed to get a list of duplicate cases".
• Error message: "Failed to invoke e-verify endpoint SUBMIT_CASE".

SAP SuccessFactors Onboarding

1. Proxy as a responsible user (for example, a hiring manager or coordinator).
2. Open the user's Onboarding E‑Verify task.
3. Select Create and Submit.
4. Observe the errors reported during submission.

Missing permission

It is required to have granted the permission Job Information > Job Information Actions view current 

KBA: 3773991 - E‑Verify data error: i‑551 number is required

e-verify, create and submit, failed to get a list of duplicate cases, failed to invoke e-verify endpoint, submit_case, internal error, onboarding, i-9, compliance, dhs, validation error, error messaging, duplicate cases, submission failure , KBA , LOD-SF-OBX-EVF , Everify , Problem