SAP Knowledge Base Article - Preview

3788051 - 400 Bad Request Header or Cookie Too Large when accessing Joule Web Client

Symptom

  • When starting the assistant by clicking the Joule icon in the integrated LoB, an error displays: "The service is currently unavailable."
  • Network traces shows HTTP 400 with message: "400 Bad request. Request Header or Cookie Too Large."
  • This issue may affect only some users, while others access Joule normally.


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Environment

Joule base.

Product

Joule all versions

Keywords

service is currently unavailable, 400 bad request, request header too large, cookie too large, joule web client, ariba icon, access error, partial users affected, ias groups, too many groups, jwt groups claim, header size limit, authentication headers, troubleshooting har logs, web client configuration , KBA , CA-JOULE-CLT-WEB , Joule Web Client , Problem

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