3788121 - Opportunity Timeline Does Not Show Linked Cases Added For Opportunities In Guided Selling

• After a Case is linked to an Opportunity in Guided Selling, the Timeline does not display the linked Case, even though other linked entities (such as appointments or leads) appear correctly.
• Filtering the Timeline for Cases does not surface a Case that was added via the Opportunity's Related Entities.
• The Timeline updates for some linked entity types but not for Cases.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0
• Guided Selling (Opportunities)
• Timeline application

opportunity timeline, guided selling, related entities, case added for opportunity, appointment added for opportunity, timeline configuration, event generation, missing timeline entries, events disabled, case not shown, appointment not shown, linked entities, created vs added, sales cloud v2, service cloud v2, case , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem