3788162 - Cannot access Incentive Management Mobile app over cellular network but can access using Wi-fi

• Users cannot access the Incentive Management mobile app when using cellular data; the same devices work normally on wi‑fi.
• After entering credentials, the app shows a blank/black or white screen with the message "We are working to log you in..." and then reports it is unable to connect to the server.
• This issue occurs on both Android and iOS.
• The behavior is intermittent. 

• SAP Sales Performance Management
• Incentive Management

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