3788202 - Pay Component deletion not applied when Workflow is initiated by API Upsert - SuccessFactors Employee Central

When a Job Information or Compensation Information change is sent via API and a workflow is initiated, the workflow details and Rule Trace show the recurring Pay Component marked as deleted, but after workflow approval the Pay Component still remains in Compensation Information.

• SAP SuccessFactors Employee Central
• SAP SuccessFactors HCM Suite

1. Perform an API upsert to update Job and Compensation Information that should delete a Recurring Pay Component.
2. Allow the configured workflow to be initiated.
3. Approve the workflow.
4. Observe that the workflow details show the Pay Component as deleted.
5. Navigate to Employee's Profile > Compensation Information portlet and confirm the previous Pay Component is not showing as deleted after approval.

This behavior occurs due to an unvalidated use case in the product.

Engineering has confirmed the issue and confirmed a fix is planned and scheduled for delivery as part of the upcoming Product Release and Road Map Information in the second half of 2026.

• Preview Environment: October 12, 2026
• Production Environment: November 13-14, 2026.

As a workaround, the following processes remain working as expected and may be used to perform the required changes:

• Performing a change via Import to trigger the workflow.
• Performing a change via UI to trigger the workflow.
• Run API to perform the changes, without triggering a workflow.

KBAs:

• 2441320 - Trigger Workflow on Import - SAP SuccessFactors Employee Central - SAP for Me
• 2396714 - Workflow not Triggered via API or Integration Center - SAP for Me
• 3496996 - Compensation Workflow Showing All Pay Compoenents - Employee Central - SAP for Me
• 3467375 - Workflow Does not Trigger While Importing Recurring pay component - SAP for Me

SAP Guide:

• Workflows in SAP SuccessFactors Employee Central
• Configuring Workflows for Data Imports
• Triggering Workflows

employee central, recurring pay component, payComponentRecurring, compensation information, comp info, api upsert, odata api, workflow approval, deletion not committed, business rule, centralized services, workflow vs api, recurring payments, pay component deletion, INC27251597, COD0522887, ECT-276347, 2H2026.  , KBA , LOD-SF-EC-CMP-REC , Recurring Payments , Known Error

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions