3788222 - View Registration shows "Available classes (0) no classes available" when user has multiple classes for the same item

When a user is registered to more than one class for the same item, selecting View Registration from the user assignments returns "Available Classes (0) No classes available" instead of displaying the classes the user is registered to.

SAP SuccessFactors Learning

1. Access Learning Administration >
2. Go to Learning Activities > Items and navigate to an ILT item >
3. Go to the Classes tab and open a class >
4. Go to the Registrations tab and click on Add Users >
5. Select a user and click on Add >
6. Repeat the steps to register the same user on another class from the same item >
7. Access Learning as the user registered to both classes (or launch proxy for that user) >
8. From the item assigned, click on the three dots then on View Registration >
9. Notice that no classes are displayed.

Our Engineering team has identified the reported scenario as a defect.

Our Engineering team has finalized their work on the situation and the fix is targeted to be delivered with the 2H2026 Learning system version. Additional details are available in the following link: Product Release & Road Map Information.

learning, lms, successfactors, view registration, classes, available classes 0, no classes available, multiple registrations, multiple classes, item tile, learning home, class list, scheduled offerings, ilt , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Known Error