SAP Knowledge Base Article - Public

3788341 - Reason and Comment for manual time events not visible on workflow page

Symptom

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

  • Reason and Comments fields for manual time events are missing on the workflow page.
  • Reason / Comment not visible to the approver while approving the request for time event created by the employee.

Environment

  • Product: SAP SuccessFactors Time Tracking
  • Clock In/ Clock Out

Reproducing the Issue

  1. Create a new manual time event.
  2. This time events goes for an approval from the manager (approver configured, refer KBA 3150757 - How to enable and configure workflows for manual time events).

    Screenshot 2026-08-03 at 9.33.17 AM.png

  3. Approver opens the workflow page for the manual time event and look for the Reason and Comments fields.

  4. Observe that the fields are not displayed.

    Screenshot 2026-08-03 at 9.44.29 AM.png

Cause

The Reason and Comment fields in the Manual Time Event object were configured with Visibility set to Not Visible/Invisible in Configure Object Definitions, so they do not appear on the workflow page


Screenshot 2026-08-03 at 9.45.33 AM.png

Resolution

  1. Go to Configure Object Definitions.
  2. Open the Object Definition for Manual Time Event.

    Screenshot 2026-08-03 at 9.44.50 AM.png

  3. Locate the fields Reason and Comment.

    Screenshot 2026-08-03 at 9.45.00 AM.png


  4. Open Details for each field and change Visibility from Invisible/Not Visible to Editable or Read Only, as required.

    Screenshot 2026-08-03 at 9.45.45 AM.png

  5. Save the configuration.

  6. Refresh the workflow page and verify that the fields are now visible.

    Screenshot 2026-08-03 at 9.46.26 AM.png

See Also

KBA 3377169 - Hide the reason when trying to create manual time event in Time sheet UI

Keywords

manual time event, workflow page, reason field missing, comments field missing, field visibility, invisible, not visible, cico, clock in clock out, time event approval, pending workflow, time tracking, object definition, mdf fields , KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , LOD-SF-TTR , Time Tracking , Problem

Product

SAP SuccessFactors Time Tracking all versions