3788365 - Calibration sessions over 20 launch background job and hard‑coded email despite higher template threshold

• Calibration session with more than 20 employees runs a background job and sends a hard-coded email to participants.
• The calibration template “auto route…” threshold is set to 80, but the system still runs the job at 20 employees.
• The tooltip next to the field states the job runs after 20 employees, which conflicts with documentation that mentions 50 as recommended.
• The specific email isn’t available under Email Notification Template Settings and may display HTML tags in the signature.

• SAP SuccessFactors Performance & Goals

1. Go to Admin Center > Manage Calibration Templates.
2. Open the relevant template and go to Advanced Section.
3. In Thresholds, locate “The auto route form during finalization and force completion for large calibration sessions.”
4. Set/confirm the value (for example, 80).
5. Create or use a calibration session with more than 20 but fewer than the configured value.
6. Finalize the session and observe that a background job runs and a system email is sent once the session exceeds 20.

• By design, the effective threshold for auto-routing via background job is capped at 20. If the configured threshold is 20 or greater, the system uses 20 to decide to run the job; if it is less than 20, the configured value is used.
• Certain calibration notifications (for approving/reopening) are hard-coded and not configurable; their signature does not support HTML and may display HTML tags.

1. 20 participants are processed by a background job by design. To avoid the job, keep sessions at 20 or fewer, or set the threshold to a value below 20 and keep the session size below that value.
2. To suppress related emails (when available): disable the “Notify Calibration Participants of Session Finalization” notification to prevent job-related notifications from being sent.
3. Improve signature readability until enhancement: avoid HTML in the Email Signature. Open your HTML signature in a browser, copy the rendered content (not the HTML source), and paste it into Admin Center > Email Notification Template Settings > Email Signature > Email Body, then save.
4. If the specific notification template is editable, remove the [[SIGNATURE]] placeholder from that email’s body to exclude the signature. Note: hard-coded calibration emails cannot be edited.
5. An enhancement is planned to add HTML support for the affected calibration emails’ signature in a future release: H2 2026 release (B2611). 

• Refer to: KBA 2070771 - How to edit Calibration Thresholds and maximum viewable users limit?
• Refer to: KBA 2469402 - Email Signature in Email Notification Templates
• Refer to: KBA 2087511 - Email Notifications: How do I modify the signature of a system generated Email notification?
• Refer to: E‑mail Body for Notifications | Help Portal

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