Symptom
- A supplier submits a Service Entry Sheet (SES) in the business network; the SES shows as successfully submitted in the supplier portal.
- The SES fails during inbound processing in s/4hana and no failure status or error details are returned to the business network.
- The SES remains in a submitted/successful state in the business network with no error message displayed.
- The supplier cannot edit the submitted SES.
- The supplier cannot create a replacement SES for the same service lines.
- Example inbound error in S/4HANA: "Measurement Unit EA has no ISO code".
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Create a Limit Purchase Order (PO) with multiple limit line items in SAP S/4HANA Cloud Public Edition and transmit it to SAP Business Network.
- Log in to SAP Business Network as the supplier and choose Create Service Entry Sheet for the purchase order.
- Enter an invalid or unsupported Unit of Measure (UoM) (for example, a UoM that does not have a valid ISO code mapping).
- Submit the Service Entry Sheet (SES) from SAP Business Network. The submission is displayed as successful.
- Monitor the inbound SES processing in SAP S/4HANA and observe that the SES fails validation (for example, "Measurement Unit EA has no ISO code.").
- Return to SAP Business Network and verify that the SES still appears in a Submitted/Successful state, with no error displayed to the supplier. Also verify that the supplier cannot edit the submitted SES or create a replacement SES for the same service lines.
Cause
- The inbound SES fails in s/4hana due to validation errors (for example, invalid UoM or missing ISO code mapping: "Measurement Unit EA has no ISO code").
- By design, the outbound SES status notification (ServiceEntrySheetStsNotif_Out) is sent only when the SES is successfully created in s/4hana; no notification is sent for failed SES creations, so no failure status is updated back to the business network.
Resolution
Note this is standard behavior: SES status notifications to the business network are sent only upon successful SES creation in S/4HANA.
When SES creation fails in S/4HANA, no failure status or error details are returned to the business network, and suppliers cannot edit the submitted SES or create a replacement SES for the same service lines via the business network.
Keywords
service entry sheet, ses, business network, ariba, s/4hana cloud public edition, integration, status notification, ServiceEntrySheetStsNotif_Out, failure not communicated, invalid uom, iso code mapping, lean services, limit purchase order, inbound processing, supplier cannot edit ses , KBA , MM-PUR-SVC-SES-2CL , Service Entry Sheet for Service Procurement (Public Cloud) , Problem
SAP Knowledge Base Article - Public