3788648 - Select Email Message Locale Rule is not getting assigned on the email template - Onboarding

On the email template, under Language Selection Business Rule there is No Data in the dropdown to select the rule. In Configure Business Rules, it is not possible to assign the rule with the scenario Select Email Message Locale Rule.

SAP SuccessFactors Onboarding

1. Open the affected onboarding email template in Email Services.
2. Attempt to select a Language Selection Business Rule for the template.
3. Observe that the rule dropdown shows no data and cannot be assigned, and emails are sent in the wrong locale.

The Language Selection Business Rule was not assigned on the email template record (localeFilter) in Manage Data.

1. Prerequisite: In the business rule, the Email Category matches the email category of the template where the rule needs to be saved.
2. In Admin Center, go to Manage Data.
3. Search for and open the EmailTemplate object for the affected onboarding email template.
4. Choose Take Action > Make Correction.
5. Locate the localeFilter field.
6. Enter the exact name of the Business Rule that selects the message locale.
7. Save the EmailTemplate record.
8. Return to Email Services and verify the rule now appears in the template’s Language Selection rule dropdown.
9. Test sending the email to confirm it is delivered in the correct language.

• SAP Help Portal Creating a Business Rule for Selecting Message Locale
• KBA 2997333 - Email notifications are sent with wrong locale - Onboarding
• KBA 3723967 - How to Select Email Message Locale Based on Rule Scenario for Multiple Locales - Onboarding

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