3788666 - "Failed to Load Data" or blank screen is displayed on Mobile App when accessing Learning

 Error: "Failed to load data.  Please try again later" or blank page is seen when accessing Learning on Mobile App

SAP SuccessFactors Learning

1. Access the SF Mobile App >
2. Go to Learning >
3. The page either does not load or shows error "Failed to Load Data"

As confirmed by our engineering team, a framework upgrade changed the HTTP client header handling behavior, causing additional HTTP headers to be included in responses sent to the mobile client. As a result, the mobile client did not process the response correctly, leading to truncated API data.

The issue has been fixed by restoring the expected response behavior. Additional test cases will be added to validate HTTP header compatibility and prevent similar issues in future framework upgrades.

mobile, learning, app, access, load, data, error, page, blank, user , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , Bug Filed